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While there are quite a lot of business strategies to try in order to increase sales, you should definitely try using an AI chatbot on your Shopify store.
Statistics show that, on average, chatbots boost revenue by 7% to 25% for online retailers.
From helping your customers find the right product to handing out time-sensitive discounts, AI chatbots can do it all.
There are quite a few options available when it comes to AI chatbots for ecommerce, choose the best AI chatbot for your Shopify store and leverage its full potential to increase your sales and average order value.
In this article, we will discuss the 8 ways you can increase sales on your Shopify store using an AI chatbot!
How to Increase Sales on Shopify Using AI Chatbot
There are several ways to increase your sales on Shopify but an AI chatbot if used properly is a permanent fix for all your sales related problems.
Understand your chatbot’s features and employ it accordingly to get the best out of it.
Here is a list of 8 sales strategies you can use to drive more revenue using AI chatbot on Shopify!
1. Acts as Personal Shopping Assistant
If your Shopify store has a sizable number of products and categories, with say a 100-page catalog, it will be hard for your customers to view them all.
But with an AI chatbot, you can easily assist your customers in finding what they are looking for by understanding customer preferences.
AI chatbots such as AskTimmy.ai will ask questions to understand your customers’ needs and wants before suggesting the perfect products for them from your inventory.
It will act as a virtual shopping assistant answering all kinds of product and order-related customer queries round the clock.
2. Smart AI Nudges:
AI chatbots initiate conversations and actively offer customer support through smart AI nudges.
If you own a jewelry store, suggest suitable neckpieces for the earrings your customers are looking at. Adding a “Find suitable necklace” or “Pair it with a necklace” nudge will be suitable.
Here is how AskTimmy.ai leverages the AI nudge to suggest similar products and complementary products right on the product page.
AskTimmy will ask your customers if they would like to explore such options and this will help increase your sales.
3. Photo Search and Smart Suggestions
Another AI chatbot feature that helps increase your sales is the photo search option.
Your customers might come with a reference image of what they are looking for and the AI chatbot is capable of getting them the exact or similar product from your store.
AskTimmy.ai has a smart photo search option where customers can upload an image and the AI will suggest similar products as well as complementary products.
For example, customers can upload an image of an outfit and ask the AI to find the right accessories to style it.
If you own a home decor shop, your customers can upload a picture of their room and the AI will suggest paints, furniture, and other products right from your inventory.
It can be completely customized to fit your store and your needs!
4. Upsell and Cross-Sell
Upselling and cross selling are great ways to increase your sales and AOV.
While you can use apps such as Selleasy to help upsell and cross sell your products better, an AI chatbot will also be a great addition to your store.
With AskTimmy.ai, you can actively upsell and cross sell your products through AI nudge or through product recommendations during the conversation.
Say your customers are looking for a winter jacket, AskTimmy.ai can suggest a premium version of it as well as a pair of gloves to go with it.
5. Streamline the Checkout Process
AI chatbots simplify the complete shopping experience for your customers.
At every step of the process, the AI chatbot is right there to assist your customers no matter what.
From finding the right product to completing the checkout, it will help them find clarity at every step of the way.
This greatly increases customer satisfaction and reduces cart abandonment automatically increasing your sales.
6. Give out Offers and Discounts
You can also promote current offers and discounts through the AI Chatbot.
Update the AI’s knowledge base and it will automatically offer discounts and give out discount codes to customers during the conversation.
When your customers come looking for a product, AskTimmy.ai can push products on sale and offer discounts for customers looking for bulk purchases.
Customize the offers and triggers based on your store and your needs to increase your sales through real-time discounts.
Say, your customer is viewing a product from your store and AskTimmy can display a “Want a discount?” nudge.
This will capture your customer’s attention and help drive more sales.
7. Abandoned Shopify Cart Recovery
Using an AI chatbot you can reduce abandoned carts and acquire more sales.
The AI can be used to collect customer data including their email address in exchange for incentives such as a discount or a free gift.
Using that, you can send out cart recovery emails or alert notifications when out-of-stock products are back in the store.
This way, you can get back potential customers and turn your missed opportunities into sales, and generate additional revenue.
8. Capture Leads via Engagement
Some AI chatbots allow you to create interactive quizzes and a quick spin the wheel to keep customers engaged.
Through these, the chatbot will capture leads and collect customer data which can be later used to create targeted email campaigns and ads.
Using the leads collected you can keep your customers informed about new product launches, and offers, and even send out monthly newsletters.
This way you can increase customer engagement and repeat customer rate which will automatically drive more sales.
Using AI Chatbot to Increase Customer Satisfaction
Keeping your customers satisfied is key to increasing sales and revenue for your Shopify store.
With 24/7 customer service and availability, AI chatbots answer all kinds of customer queries around the clock.
Quick and accurate response to customer inquiries resolves issues that otherwise would have led to an abandoned cart.
The AI conversations will give you better insights into what customers are looking for and other data using which you can build your business strategies.
Happy customers are loyal customers who will make repeat purchases, always coming back for more.
All this can be sorted with an AI chatbot like AskTimmy.ai by your side, assisting your customers and offering quick and accurate answers at all times.
Frequently Asked Questions
1. How do AI chatbots contribute to reducing cart abandonment?
From product recommendation to checkout, AI chatbots assist your customers at every step of the way.
This has simplified the whole process of shopping, reducing the confusion and queries that otherwise would have led to cart abandonment.
2. How does photo search work in AI chatbots like AskTimmy.ai?
The photo search feature on AskTimmy.ai allows customers to upload a reference image of the product they are looking for or an image for which they need complementary products.
The chatbot will analyze the image and come up with similar products available in your store.
3. What kind of data can AI chatbots collect to improve sales strategies?
Through AI chatbots and its conversation with the customers, you can gather insights and data regarding customer preferences, customer feedback, purchasing patterns, and frequently asked questions.
The data collected will help in forming better business and marketing strategies to drive more sales.
4. What is the primary role of an AI chatbot in increasing Shopify sales?
In a Shopify store, an AI chatbot like AskTimmy.ai acts as a virtual shopping assistant.
It answers customer queries and helps them find the right products creating a smooth shopping experience.
This increases the overall sales and customer satisfaction contributes to higher conversion.
5. Can AI chatbots handle customer queries about product availability or stock updates?
Yes, since AI chatbots have complete access to your inventory data, it can handle customer queries regarding product stock availability.
Using the emails or numbers gathered from the customers, you can also automate the chatbot to send restock alert messages.