How to add an AI Knowledge Base to Shopify?

You might already have a regular help page on your Shopify store but AI knowledge base is different. 

It’s advanced, saves a lot of time and helps your customers find instant answers. AI knowledge base is the core of automated customer support. 

Most Shoppers don’t read FAQs on your store. They expect instant answers from chatbots for basic queries on orders, products, and policies. 

That’s where the AI knowledge base comes in.

In this blog, I’ll show you how AI knowledge can help you improve your customer support and sales. 

And of course, a walkthrough of how an AI knowledge base chatbot works. 

What is an AI knowledge base?

Unlike a static help page on your store, AI knowledge is dynamic. 

The AI reads everything you feed into it like FAQs, return policy, cancellation, product descriptions, etc. 

Now, when customers ask a question on the chatbot, it reads all the data and answers them.

And here’s the best part, the AI chatbot remembers the common queries and highlights the information in the future answers. Cool, isn't it?

7 Benefits of AI Knowledge base

Instead of having FAQ pages and sections on your store, AI knowledge can give instant answers to customer queries. Here are 7 benefits of having an AI knowledge base on your Shopify store:

1. 24/7 self-service support

The AI knowledge base chatbot answers customers questions any time of day or night. So, you don’t have to worry about customers visiting your store from different countries. 

2. Instant and accurate answers

When customers ask questions, the AI reads all your content. It all happens in milliseconds and the chatbot answers accurately. 

It doesn’t just work on the keywords, it works on context clues to understand the queries better. 

3. Saves you time and money

Think of all the repetitive questions you're answering daily - ‘Where is my order?’ or ‘Do you ship to Texas?’. 

An AI knowledge base powered chatbot auto-resolves 80% of such queries. This frees up your time or support team’s time. 

While the AI chatbot takes off the support, you can focus on growing your store. 

4. Always up-to-date

AI knowledge base chatbot reads all the latest information of products, inventories and offers to answer questions. So, it never answers outdated information.

All the product related information is automatically read and answered. But if you have any changes to FAQs or other policies, you can add them and the AI chatbot reads it.

5. Multi-lingual support

Even if your store is completely in English, if a French customer asks a query, the AI chatbot answers in French. 

Since it is powered by ChatGPT, the chatbot supports multiple languages. This will make your store more trustworthy no matter where your customers are. 

6. Personalized shopping experience

AI knowledge base can do more than just answering queries. It can act as a smart shopping assistant.

For example, AI chatbots can suggest complementary products based on the customer's intent. By helping customers find what they want, AI can quietly increase your sales. 

7. Continuous improvemen

Unlike a traditional knowledge base, AI keeps learning whether you tell it or not. It can learn from all the customer enquiries and engagements. 

This means your knowledge base evolves with your business. You could just add any new information if needed and it’s ready.

Traditional AI knowledge base vs AI Knowledge base chatbot 

Here are 9 factors to show the difference between a traditional knowledge base and an AI knowledge base.

How to add AI knowledge base chatbot to your store

Imagine a friendly shopping assistant that chats with your customers 24/7.  That’s what an AI knowledge base chatbot does.

I’ll show how it works using the Shopify app - AskTimmy.

This app has a free plan for you to use it and their paid plan starts at $24/month. 

Watch this video to learn how to add AskTimmy to your Shopify store. 

Once you've installed the AskTimmy app and finished with initial syncing, your AI chatbot is live. 

You will have a chatbot widget on the right bottom corner of your store. 

You can then customize the chatbot to suit your needs. To make the chatbot give more specific answers, you can customize the AI knowledge base. 

In the ‘Knowledge base’ section, you can:

• Sync pages and policies
• Add additional information by uploading files 
• Sync public webpages
• Add Frequently Asked Questions

The AI chatbot then answers customer queries with human-like replies. With instructions, the AI chatbot shows product recommendations, bundles, discount offers and more. 

AI knowledge base chatbot for Shopify

I hope you learned about an AI knowledge base in Shopify and how it improves your customer support. With the help of an AI chatbot, customers can get instant and accurate answers for their queries. 

When your store is powered by an AI knowledge base, you can just sit back and let the chatbot take care of your customer support. 

To begin, try adding AskTimmy to your store and see how it works for you.

Frequently Asked Questions on AI knowledge base

1. What is an AI knowledge base in Shopify?

AI knowledge is where your Shopify store’s FAQs, policies and product information is stored. Customers can access it using a conversational AI chatbot.

2. What is the difference between traditional knowledge base and AI knowledge base?

Traditional knowledge base works by adding FAQ and policies sections on your store. Customers have to find and read them based on their queries. 

AI knowledge base works by syncing all your information and customers can get all the answers through an AI chatbot.

3. How to add AI knowledge base to my Shopify store?

To add an AI Knowledge base app, you can install an app like AskTimmy on your store. With this app, customers can get instant answers for their queries through an AI chatbot.