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Your customer lands on your site at 11 PM. Who answers their question when you're sleeping?
In 2025, this is the daily reality for Shopify merchants. With global shoppers browsing at all hours, the expectation for instant, personalized support is high.
AI chatbots can reduce support costs and now most consumers expect live chat support from Shopify brands.
Today’s conversational AI agents do more than answer FAQs: they recommend products, handle returns, and even close sales, all while learning from every interaction.
In this blog, we’ll discuss the 10 best conversational AI agents for Shopify; their reviews, features, pricing and more.
Why you need Conversational AI Agents for Shopify
Online shoppers want instant answers and support regardless of time zone or language.
Here’s how Conversational AI agents solve customers problems:
Comparison of 10 Best Conversational AI Agents
The latest AI agents are powered by advanced LLMs (GPT-4, Claude, Llama, etc.), enabling more natural and human-like conversations.
This means smarter product suggestions, real-time order tracking, and seamless automation. You can also handoff to human agents resulting in higher sales and happier customers.
Best Conversational AI Agents for Shopify in 2025
Below are the top AI chatbots and agents, each evaluated for Shopify compatibility, features, and real-world impact.
1. AskTimmy.ai
Rating: 5.0/5 ⭐
AskTimmy.ai is a ChatGPT-powered AI shopping assistant designed to automate your customer support 24/7/365. The app helps you boost sales with smart, human-like conversations.
It instantly syncs with your Shopify product catalog to answer customer questions, and recommends products. You can also nudge shoppers toward conversion. You can expand the AI assistants knowledge base with your store’s pages, policies, FAQs, and even custom instructions.
From the chatbot’s appearance to its tone and the types of AI nudges it uses, you’re in control. Plus, you get dedicated customer support to help with setup and customization.
Key Features:
- Human-like 24/7 support
- Real-time inventory updates
- Smart AI nudges to promote products
- Customizable AI knowledge base
- Three chatbot launcher styles
- Support in 95+ languages
- Photo search to find products using images
- Advanced product pitch and cross-sell flows
Pros:
- Easy Shopify integration in minutes
- Customizable to match your brand
- Free plan to get started
Best For:
Shopify DTC brands who want a flexible AI chatbot that’s easy to set up and packed with advanced features.
Pricing:
- Free plan (250 AI replies, lifetime)
- Starter: $24/month (1,000 AI replies)
- Plus: $49/month (2,500 AI replies)
- Pro: $99/month (advanced flows, bundles, photo search, and more)
- All plans allow add-ons for extra usage.
Try it out:
Don’t just take our word for it. Go through the customer reviews, demo store and try AskTimmy for yourself.
2. Tidio AI
Rating: 4.4/5⭐ (850+ reviews)
Tidio is an AI chatbot for Shopify, powered by its Lyro AI engine. It enables instant and automated support assistance. The app can handle FAQs, cart recovery, and product recommendations. One-click Shopify integration makes setup seamless for stores of all sizes.
Key Features:
- Live chat + AI-powered Lyro bot
- Cart monitoring and proactive product suggestions
- AI-driven ticketing system
- Multichannel (web, Messenger, IG)
- Customizable workflows
Pros:
- Fast, easy Shopify integration
- Handles support and sales
- Multilingual support
- Free plan available
Cons:
- Advanced features require paid plans
- Some learning curve for full customization
Best For:
Small to medium Shopify stores seeking instant automation and sales boost
Pricing:
- Free plan
- Customer service & Flows: $29/month
- Lyro AI chatbot: $39/month
3. Gorgias:Helpdesk Chat & FAQ
Rating: 4.2/5⭐ (714+ reviews)
Gorgias is a help desk and chatbot with AI-powered automation. It manages support across email, chat, social, and SMS, using AI to resolve tickets. The chat app can also manage orders and provide personalized recommendations.
Key Features:
- Unified support inbox
- AI agent for FAQs and order management
- 100+ Shopify app integrations
- Customizable macros and workflows
Pros:
- Deep Shopify integration
- Handles complex support and sales queries
- Scales with your business
Cons:
- Higher tiers can be pricey
- Some features may require setup
Best For:
Growing brands and DTC stores with multi-channel support needs.
Pricing:
- Free plan not available
- Starter plan: $10/month
- Basic: $60/month
4. Conversagent AI Support & Chat
Rating: 5.0/5⭐ (27 reviews)
Conversagent is a fully custom AI chatbot built for Shopify, leveraging GPT-4o for natural conversations. It personalizes every interaction, answers questions, recommends products, and converts leads even when your team is offline.
Key Features:
- GPT-powered, human-like chat
- Multi-language support
- Brand voice customization
- Real-time analytics and insights
Pros:
- Extremely fast setup
- Fully customizable
- Works with latest Shopify themes
Cons:
- Newer app, fewer long-term reviews
- Advanced analytics require paid plans
Best For:
Brands wanting a 24/7 support agent
Pricing:
- Free plan not available
- Starter: $19/month
- Grow: $19/month
- Pro: $99/month
5. Heyday by Hootsuite
Rating: 4.5/5⭐ (G2)
Heyday delivers AI-powered chat across Shopify, Messenger, WhatsApp, and Instagram. It handles FAQs, product discovery, and order tracking, with seamless agent handoff. Heyday is not available as a Shopify but can be integrated outside of the ecosystem.
Key Features:
- Multichannel chat
- AI product recommendations
- Integration with Shopify orders/inventory
- Human handoff
Pros:
- Excellent social commerce integration
- Easy to use
- Strong analytics
Cons:
- Limited advanced customization
- Pricing not always transparent
Best For:
Brands focused on social commerce and omnichannel support
Pricing:
Custom, varies by usage
6. Zowie AI
Rating: 4.8/5⭐ (G2)
Zowie uses proprietary AI to automate customer service, especially for high-volume Shopify stores. It learns from your data to resolve queries fast and escalate complex cases.
Reviews:
“What I like best about Zowie is how easy it is to connect with customers and solve their issues quickly. It keeps everything efficient.”
Key Features:
- AI ticket automation
- Self-learning knowledge base
- Shopify integration for order/product data
Pros:
- Reduces manual workload
- Fast onboarding
- Scales with enterprise needs
Cons:
- Best for larger stores
- Pricing on request
Best For:
Enterprise Shopify stores with high support volume
Pricing:
Custom pricing
7. Botsify
Rating: 4.2/5⭐ (G2)
Botsify offers a no-code chatbot builder with Shopify integration, supporting web and messaging channels. It’s ideal for stores wanting custom conversational flows.
Review:
“Using Botsify as a market researcher has been an absolute game-changer for me. This platform has streamlined and elevated my research process in ways I couldn't have imagined.”
Key Features:
- Drag-and-drop builder
- Multichannel (web, Messenger, WhatsApp)
- Shopify order/product sync
Pros:
- Flexible, customizable
- Supports multiple languages
- Affordable for Small and medium businesses
Cons:
- Requires setup for advanced flows
- UI can feel dated
Best For:
SMBs needing custom, multi-channel bots
Pricing:
From $49/month
8. Chatfuel
Rating: 4.4/5⭐ (G2)
Chatfuel is designed for small and medium businesses. It offers a simple, affordable way to deploy chatbots for Shopify, Messenger, WhatsApp, and more.
Review:
“The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Cloning features. Help and troubleshooting to launch on Messenger platforms.”
Key Features:
- No-code builder with templates
- Shopify integration for inventory/order updates
- Omnichannel deployment
Pros:
- Easy for non-technical users
- Fast setup
- Affordable
Cons:
- Limited advanced AI features
- Best for basic automation
Best For:
Solopreneurs and small stores wanting quick automation
Pricing:
From $29/month
9. Zendesk AI Chatbot
Rating: 4.4/5⭐ (G2)
Zendesk’s AI chatbot integrates with Shopify to automate support, using a no-code builder and omnichannel deployment.
Key Features:
- Omnichannel chat
- No-code bot builder
- Shopify data sync
Pros:
- Enterprise reliability
- Deep analytics
- Easy live agent transfer
Cons:
- Higher starting price
- May be overkill for small stores
Reviews:
“We currently have 81 salons and are going to grow to 160 this year, without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews”
Best For:
Enterprises needing robust, scalable support
Pricing:
From $55/agent/month
10. LivePerson
Rating: 4.3/5⭐ (G2)
LivePerson is built for large brands needing highly customized, AI-driven conversations across web and messaging. It automates both support and sales, with deep analytics.
Key Features:
- Custom AI flows
- Omnichannel messaging
- Shopify integration
Reviews:
“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”
Pros:
- Highly customizable
- Scalable for large teams
- Strong analytics
Cons:
- Expensive
- Requires setup
Best For:
Large enterprises and global brands
Pricing:
Custom pricing
How to choose a Conversational AI agent
When choosing a conversational AI agent for your Shopify store, consider checking these factors.
1. Native Shopify Integration
Make sure the app has a one-click setup and real-time sync with products, orders, and customer data.
2. Multichannel Support
Works across Shopify, WhatsApp, Instagram, Facebook, and more.
3. Powerful LLM Engine
Ensure if the app is powered by GPT-4, Claude, Llama, or proprietary models for human-like conversations.
4. User Reviews & Ratings
Check Shopify App Store rating and customer reviews.
5. Transparent Pricing & Scalability
It has clear information on the free plans, trials, and clear upgrade paths for growth.
Best Conversational AI Agents for your Shopify Store
Whether you’re running a one-person operation or managing a large team, conversational AI is becoming essential.
A smart AI chatbot doesn’t just answer questions, it helps recover carts, upsell products, and scale your customer support without hiring more staff.
So pick the one that fits your store’s needs, test it out, and give your shoppers the experience they expect.
Each timely reply can turn browsers into buyers.
There are plenty of great tools out there, but if you’re looking for something easy to set up and smart give AskTimmy a try.
FAQs
Do conversational AI agents replace human support entirely?
No. The best AI agents automate repetitive queries on your store. So, you can look after the complex issues when needed.
Can conversational AI drive sales as well as support?
Yes. Modern AI agents recommend products, recover abandoned carts, and upsell based on real-time data increasing your store sales.
Do conversational AI agents support multiple languages?
Yes. Since AI Chatbots like AskTimmy are powered by ChatGPT, they support 95+ languages.
What’s the ROI of using AI agents on a Shopify store?
AI chatbots can reduce support costs by up to 30% and increase sales through faster engagement. .
How do I train my AI agent on my store’s data?
Most tools sync with Shopify to access products, orders, and FAQs automatically. You can further train agents by uploading knowledge bases and adding prompts.